Railroad Retirement Board
RRB Implementing First Phase of New
Toll-Free Service Project
November 2008
The U.S. Railroad Retirement Board (RRB) announced that it
will begin phasing in nationwide toll-free telephone service starting in late
November 2008. A single toll-free
number (1-877-772-5772/1-877-RRB-5RRB) will provide RRB customers with easy
access to the agency’s field offices. In
addition, the new toll-free number will offer options for self-service through
automated menus and automatic routing of calls to claims representatives in
nearby offices during emergency and peak periods.
Twelve of the RRB’s 53 field
offices will participate in the initial implementation of nationwide toll-free
telephone service. The 12 field offices
are St. Paul and Duluth, MN; Fargo, ND; Des Moines, IA; Jacksonville and Tampa,
FL; Atlanta, GA; Birmingham, AL; Oakland, Sacramento and Covina, CA; and Mesa,
AZ. Altogether, these 12 offices serve
some 130,000 retired employees, spouses, and survivors and some 50,000 active
rail employees.
Nationwide toll-free telephone service will be available in
additional RRB field locations after the initial implementation phase has been
completed. Until then, RRB customers who
reside outside of the service areas covered by these initial 12 offices should
continue to use the telephone number for the field office providing service to
their area by calling the automated RRB Help Line at 1-800-808-0772 or by
looking online at www.rrb.gov. The new
toll-free service is scheduled to be implemented nationwide in all RRB field
offices by March 2009.
Contact the nearest field office of the Board for additional information or refer to the Board's Web site at www.rrb.gov.
Persons can find the address and phone number of the Board
office serving their area by calling the automated toll-free RRB Help Line at 1-800-808-0772,
or from the Board's Web site. Most Board offices are open to the
public from
Public Affairs 312-751-4777
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