Railroad Retirement Board
RRB Completes Last Phase of New Toll-Free
Service Project
February 2009
The U.S. Railroad Retirement Board (RRB) announced that all
of its field offices are now participating in its nationwide toll-free
telephone service.
The final 23 offices added were Fort Worth and Houston, TX;
Little Rock, AR; New Orleans, LA; Cincinnati and Cleveland, OH; Detroit, MI;
Pittsburgh, PA; Roanoke and Richmond, VA; Charlotte, NC; Huntington, WV;
Newark, NJ; Buffalo, Albany, Westbury, and New York, NY; Boston, MA; Milwaukee,
WI; Indianapolis, IN; and Chicago, Decatur, and Joliet, IL.
The first 30 of the RRB’s 53 field
offices participated in a two-phase implementation of nationwide toll-free
telephone service during the period November 2008 through January 2009.
A single toll-free number (1-877-772-5772/1-877-RRB-5RRB) now provides RRB customers with easy access to the agency’s field offices. In addition, the new toll-free number offers options for self-service through automated menus and automatic routing of calls to claims representatives in nearby offices during emergency and peak periods.
Contact the nearest field office of the Board for additional information or refer to the Board's Web site at www.rrb.gov.
Persons can find the address and phone number of the Board
office serving their area by calling the automated toll-free RRB Help Line at 1-877-772-5772/1-877-RRB-5RRB,
or from the Board's Web site. Most Board offices are open to the
public from
Public Affairs 312-751-4777
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