Railroad Retirement Board
RRB Field Service Management Reorganization
September
2008
The
U.S. Railroad Retirement Board (RRB) has announced a major reorganization of
its field service to be effective October 1, 2008 .
The
agency’s 53 field offices will no longer be organized under 3 regional offices,
but will instead be under a nationwide management structure located in its Chicago headquarters. With the elimination of the 3 regional
offices, the RRB’s field service will be reorganized into 12 networks. A
network is a team of 4 or 5 district offices that partner to distribute
telephone calls and other work equitably among the claims representatives in
that network. This restructuring of the field service is preparatory to the
RRB’s implementation of a nationwide toll-free telephone service early next
year, which will provide the RRB’s customers with easy access to the agency’s field
offices. Through the implementation of toll-free service and the employment of
a wider work distribution system through the field service reorganization, the
RRB will be able to provide a high level of personal service to all of its
customers across the country.
The
networks, their respective managers, and the offices comprising each network
are:
Network 1
Network Manager: Tom
Hammersley ( Milwaukee )
Offices: Chicago, Decatur, Indianapolis, Joliet, Milwaukee
Network
2
Network Manager:
Phil Dissek ( Buffalo )
Offices: Buffalo, Cincinnati, Cleveland, Detroit, Pittsburgh
Network 3
Network Manager: Bob
Ralston ( Scranton )
Offices: Altoona, Baltimore, Harrisburg, Philadelphia, Scranton
Network 4
Network Manager:
John East ( Newark )
Offices: Albany, Boston, Newark, New York, Westbury
Network 5
Network Manager:
Linda Koester ( Roanoke )
Offices: Charlotte, Huntington, Richmond, Roanoke
Network 6
Network Manager:
Mike Core ( Birmingham )
Offices: Atlanta, Birmingham, Jacksonville, Tampa
Network 7
Network Manager: Ada
Foster ( Kansas City )
Offices: Kansas City, Louisville, Nashville, St.
Louis
Network 8
Network Manager: Barbara
Gettman ( Fort Worth )
Offices: Fort Worth, Houston, Little
Rock, New Orleans
Network 9
Network Manager: Joe
Gray ( Denver )
Offices: Albuquerque, Denver, Omaha, Wichita
Network 10
Network Manager: Tom
Hamm ( Oakland )
Offices: Covina, Mesa, Oakland, Sacramento
Network 11
Network Manager: Ron
Kaminski ( Billings )
Offices: Bellevue, Billings, Portland, Salt
Lake City, Spokane
Network 12
Network Manager:
Brian Running ( St.
Paul )
Offices: Des Moines, Duluth, Fargo, St.
Paul
For additional information, as well as other
railroad retirement topics, an employee should contact the nearest office of
the RRB. Most RRB offices are open to
the public from 9:00 am to 3:30 pm, Monday through Friday, except on Federal
holidays. In addition, specific questions can be directed to the Railroad
Retirement Board’s Quality Reporting Service Center, 844 North Rush Street, Chicago, Illinois 60611-2092. Their phone number is (312) 751-4992.
Employees can find the address and phone
number of the Board office serving their area by calling the automated
toll-free RRB Help Line at 1-800-808-0772. They can also get this
information from the Board's Web site at www.rrb.gov.
U.S.
Railroad Retirement Board
Public Affairs 312-751-4777
844
North Rush Street 312-751-7154 (fax)
Chicago,
Illinois 60611-2092 http://www.rrb.gov
Posted: 09/11/08